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Access Specialist I General Description of the Job Class Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.Coordinate services across multiple DUHS and PDC clinical locations, departments, and providers.Service oriented tasks are transactional, and productivity based. Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.Actively identify, listen, and understand the needs of the caller.Own calls through the resolution of requests. Proactively resolve conflict, utilizing emotional intelligence and positi