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DUHS - Talent Care Center
The Duke University Health System (DUHS) Leave of Absence (LOA) Program Manager plays a pivotal role in orchestrating and overseeing the health system's comprehensive leave of absence program. This strategic position is responsible for seamlessly integrating LOA processes across the organization, ensuring compliance with complex regulatory requirements, and optimizing operational efficiency.
The Program Manager serves as the primary subject matter expert, interfacing with stakeholders at all levels to drive program success. This role demands a unique blend of technical expertise, strategic thinking, and interpersonal skills to effectively navigate the intricate landscape of leave management in a large healthcare system.
This position directly contributes to DUHS's commitment to employee well-being and operational excellence by ensuring the seamless execution of leave processes, maintaining regulatory compliance, and fostering a culture of continuous improvement. The LOA Program Manager's efforts have a far-reaching impact on employee satisfaction, risk mitigation, and the overall efficiency of the health system's human resource operations.
Duties and Responsibilities:
LOA Process Management:
Coordinate and manage the leave of absence process.
Collaborate with managers, employees, and the LOA company to gather necessary documentation and information for leave requests.
Monitor and track leave cases, ensuring timely and accurate processing.
Maintain accurate and up-to-date records of leave cases.
LOA Company Relationship Management:
Act as the primary point of contact between the health system and the third-party LOA company.
Facilitate effective communication and collaboration with the LOA company.
Coordinate and attend regular meetings with the LOA company to discuss ongoing cases, process improvements, and any issues or concerns.
Provide feedback and input to the LOA company regarding their services and performance.
Ensure that the LOA company adheres to the health system's policies, procedures, and service level agreements.
System Implementation and Process Optimization:
Oversee the implementation of new LOA management systems and processes.
Continuously evaluate and optimize leave management processes for efficiency and effectiveness.
Identify opportunities for automation and technology enhancements in leave administration.
Lead process improvement initiatives to streamline leave management workflows.
Lead process improvement initiatives with cross functional teams to streamline leave management workflows
Collaborate with IT, the LOA vendor, and other stakeholders to ensure smooth integration of leave management systems with existing DUHS platforms.
Employee Support and Training:
Develop and coordinate comprehensive training programs on DUHS leave process procedures, and systems for HR staff, managers, and employees.
Create user-friendly training materials, including guides, FAQs, and online resources.
Conduct training sessions to ensure employees and managers understand the leave of absence process.
Address employee inquiries and concerns related to leave of absence, offering timely and accurate information.
Data Analysis and Reporting:
Analyze leave of absence data and trends to identify areas for improvement and cost-saving opportunities.
Prepare regular reports and metrics related to leave of absence cases, costs, and compliance.
Present findings and recommendations to management and stakeholders.
Required Qualifications at this Level
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.