Under the general supervision of the Manager and Administrative Team Supervisor, the AAIII is to provide day-to-day coordination and communication for patients receiving care at Thoracic Surgery department. This is a pro-active role where the incumbent must manage the process to ensure patient care is coordinated. It is important s/he facilitate effective communication on all levels through tactful and professional interaction. Understanding steps and processes for multiple diagnosis can often times be overwhelming and unclear for patients new to the system. This role will be the central contact for the patient and is primarily responsible for helping the patient navigate the health system. The patient navigator role is designed to be the key point of contact for each patient.
Incumbent must be able to multi-task between scheduling responsibilities, providing personalized customer service, identifying areas to improve patient relations, routine administrative functions and executing all tasks as assigned by the Manager. The incumbent will utilize organization and physician practice expertise to obtain and ensure the patient arrives to the practice with all required information and is ready for consult. The incumbent is additionally responsible for communications to the patient around insurance authorizations and the approval process. Responsibilities include: answering and routing calls, greeting patients, scheduling appointments, sending out new patient materials, updating patient information in CareConnect, registering and checking out patients, obtaining authorizations, scheduling ancillary tests, imaging, surgeries, and procedures and providing general patient assistance. Ability to obtain all documentation needed by Physicians for clinic appointments
This role also provides general administrative support for Physicians and clinicians. Major functions include, but are not limited to, answering and triaging multi-telephone lines; acting as a resource person to callers from within and outside of UCLA; maintaining physician calendar and schedules and additional administrative support as needed.
Salary Range: $29.42-$42.14/hourly
Qualifications
Required:
Ability to work on a self-directed basis, make independent decisions, and follow-through on assignments
Skill in speaking clearly and distinctly to groups or on a one-to-one basis using appropriate vocabulary and grammar to obtain and convey information to outside agencies and various individuals at various managerial levels
Ability to maintain equanimity in situations which require conflict resolution
Skill in organizing/coordinating a variety of information, materials, and people in a systematic way to optimize efficiency and minimize duplication of effort
Working knowledge of Thoracic Surgical Oncology, cancer, and medical terminology
Skill in prioritizing assignments when faced with heavy workload, deadlines, interruptions, and competing requests for service in order to complete tasks in a timely manner
Skill in reading correspondence and other written communication in order to determine the urgency of the communication and who should be made aware of it
Skill in writing grammatically correct routine business correspondence such as informational letters, memoranda, and notification letters
Skill in interacting diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel
Ability to modify and adapt office procedures to changing operational needs
Ability to work efficiently when faced with frequent interruptions
Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation
Ability to recognize and deal appropriately with sensitive and confidential issues
Ability to establish and maintain cooperative working relations with co-workers. Ability to work as part of a team, collaborating with colleagues
Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.