We are here for life?s journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

• Supervision: Assigns duties and reviews work of clerical staff. Implements, coaches and supports patient experience tactics and initiatives. Schedules personnel and maintains adequate staffing levels. Reevaluates workflow and improves processes. Informs/educates clerks of new policies and processes. Monitors and tracks Quality Assurance. Identifies training and staff development needs and ensures appropriate training is provided. Hires new clerks, completes employee performance appraisals and handles disciplinary action. Monitor employee timecards. Provides performance feedback and coaching for individual clerical staff members on a regular basis. Maintains current knowledge of processes, policies and procedures and disseminates current knowledge to staff. (50%)
• Clinic Operations: Monitor registration flow and phone queue. Maintain a timely and efficient charge reconciliation process. Keep up to date and involved in clinic projects/initiatives. Act as a liaison between providers, back-office staff, and clerical specialists. Promote team building through participation in clinic activities and staff meetings. Directs patients/families to appropriate resources (enrollment, concern resolution, patient accounts). Assist PM/TL with patient complaints. Orders forms and supplies for units, maintains inventory, and resolves supply issues. Handles service-related concerns of computers and office systems. Updates and maintains clinic standard work, improves processes, searches for opportunities to eliminate waste. Support Program Manager and Team Leader. Provide joint leadership. Schedule and attend regular management meetings. Schedule and attend regular staff meetings. (20%)
• Collects comprehensive demographic and insurance information. Tracks and summarizes reports and presents information on a regular basis. Schedules staff coverage. Plans and monitors work activities, sets priorities and goals, participates in performance evaluations, corrective actions and coaches/trains employees. Assures completed and accurate vetting of all patients which includes timely authorizations and financial clearance. (10%)
• Provider Support: Creates, edits, and maintains provider templates and schedules. Monitors and tracks clinic clerical efficiency through scheduling, charge entry, and registration systems. Ensure that all assigned data/tracking reports are complete and submitted in a timely manner. Specialty referrals. Complete and submit reports in a timely manner; may include sessions report, service denied report, etc. Supports and participates in Patient Centered Medical Home initiative. (10%)
• Clerical Support: Monitor, assist, and support front desk staff with registration, scheduling, Health Information Management processes, and all other front desk operations. Manage and maintain cash handling processes and procedures. Know and instruct staff on downtime procedures. (10%)

• No High School Diploma and/or No GED Required

• 4-6 years Five years in a hospital or medical office setting with benefit verification and financial vetting processes Required or
• 1-3 years Two years supervisory or lead experience with an emphasis on customer service preferred

• Skilled in evaluating factors requiring judgment, analytical thinking, and problem solving.
• Ability to simultaneously coordinate and supervisor several functions, programs or projects in various stages of completion.
• Ability to resolve problems that arise in the normal course of work, with specialized knowledge of the programs and policies of the organization.
• Proficient in Microsoft Office
• Knowledge of:
• Epic
• Insurance verification portals
• Cisco applications

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver?s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado?s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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