The Medical Assistant II role provides Proficient level clinical and administrative support for patients under the direction of a Provider and/or licensed Nurse and assist with training needs within scope.
Responsibilities:
Prepares patients for examination; takes and records vital signs; performs phlebotomy as needed; administers medications as directed by the Providers according to policy and procedure
Collects data that contributes to the assessment and evaluation of individualized care and needs of assigned patients, including discharge plans, under the direction of the Licensed Nurse
Collects, processes, and submits laboratory specimens in accordance with policy and procedure
Communicates patient findings and pertinent information to the Provider and/or Licensed Nurse utilizing appropriate communication/documentation processes
Accurate and timely documentation of care within EPIC system
Performs point-of-service activities such as appointment scheduling, visit preparation, co-payment collection and patient tracking as needed
Performs clinical duties that are department specific such as POCT, hearing and vision screenings, and any other procedures
Performs routine task and general office duties such as faxing, copying, filing, etc. as needed
Cleans, stocks, and prepares examination rooms
Develops and maintains positive relationships with patients, families, and colleagues
Triage work related issues with little assist from proper hierarchy
Actively participates in departmental process improvement projects
Follows safety policies and procedures in the delivery of care to assure a safe environment for patients, families, and other staff members
Other duties assigned
Other information:
Technical Expertise
Experience in phlebotomy is preferred.
Knowledge of and experience in medical terminology is required.
Experience working in healthcare environment is preferred.
Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
Experience working in electronic medical record (i.e., EPIC) or similar software is preferred.
Education and Experience
Education: High School Diploma or equivalent is required.
Completion of an approved (valid) Medical Assistant Program, EMT Program, or Paramedic Program is required.
Certification:Basic Life Support (BLS) training from the American Heart Association is required.
Certification: Medical Assistant certification preferred.
Years of relevant experience: no experience required.
