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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Team Lead functions as a primary preceptor and is responsible for assisting Management and the Educator in developing and maintaining core competency of the Case Manager staff, participating in department curriculum and training in collaboration with the Educator. In addition, the Team Lead assists with department process improvement initiatives. The Team Lead assists in developing and mentoring case management staff. Collaborates with leadership, and departmental staff regarding changes that impact case management's role. The team lead will carry standard caseload, and provide significant input on complex cases. Leads performance improvement initiatives, and provides assistance and input on staff accountability and adoption of case management best practice. Ensures staff coverage, maintaining staffing schedules and time off calendars. Preps for meetings, and monitors front line staff data for performance and accountability. Can cross cover Case Manager positions across the care continuum as needed and required. Takes direction from the Management team to provide support to the department for day to day operations and will attend select meetings and represent the Case Management Department.

Minimum Job Qualifications

• Licensure or other certifications: CCM (Case Management Certification) or ACM (American Case Management Certification) required within 2 years of date of hire.

• Educational Requirements: Masters Degree in Social Work.

• Minimum Experience: A minimum of five years acute care case management experience required.

• Other: Eligibility requirements for certification: 12 months full-time case management experience supervised by a certified case manager, or 24 months full-time case management experience not supervised by a certified case manager.

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent oral and written communication skills, interpersonal and customer service skills. Strong facilitation, training and presentation skills

• Ability to work successfully and efficiently both independently and with others.

• Expertise in computer applications including Microsoft Office, Adobe and MCCM, as well as various other clinical computer systems used throughout the organization.

• Excellent organizational skills with strong ability to multi-task effectively and efficiently.

• Knowledge of key case management functions and regulatory requirements by State and Federal governments.

• Flexibility with schedules and job responsibilities.

Essential Tasks and Responsibilities

• Develops and implements training program for Care Management Department. Develop, implement and update training resources and Department's Copmputer Drive as it relates to daily functions, processes, responsibilities or regulatory requirements which impacts staff and positively directs CM staff.

• Mentors and trains new employees; directly supervise and collaboratively work with new employees during orientation period in conjunction with leadership team; and with RNCM as available to assist. Develop weekly goals for new employee and monitor/evaluate their performance during and after orientation period; coach employees when necessary regarding performance concerns and provide additional education or training as appropriate. Provide follow up training and/or mentoring on a quarterly basis during their first year of employment.

• Works collaboratively with others to develop and implement training program/updates for Case Management staff; collaborate with media specialist, educational services, Department of Excellence in the design and development of orientation program, along with evaluation of training effectiveness.

• Provides input and direction on complex Cases and may handle a select few cases at the direction of the Manager or Director, and provides staff accountability on these and all cases, monitoring progress.

• Provides day to day support to the Management team for Care Management operations, including staffing, performance improvement initiatives and staff accountability.

• Assess organizational and departmental needs related to context development. Provide guidance to CM department on presentation of educational and training material.

• Anticipates, manages and resolves/escalates concerns regarding staff development with leadership support.

• Maintains focus on team development, standard work and on-going competencies for the CM staff.

• Monitors staff level accountability data and provides input and 1:1 coaching for those not meeting requirements.

• Leads process improvement initiatives

• Provides significant input and direction on complex cases, and may take the lead on some cases at the request of the Manager or Director.

• Maintains staffing schedules, and time off calendar, ensuring adequate coverage.

• Assists Management in the day to day operations of running the department, as requested and directed.

• Assists in department wide systems training/updates on a quarterly basis to ensure staff are performing daily functions efficiently. Develop and implement competency checklists to ensure staff follow departmental processes or guidelines, and make contextual modifications as needed.

Physical Demands

• Weight Lifted: Up to 50lbs, Occasionally 0-30% of time.

• Weight Carried: Up to 50lbs, Occasionally 0-30% of time.

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Frequently, 31-65% of time

• Standing/Walking: Frequently, 31-65% of time

• Pushing/Pulling: Frequently, 31-65% of time

• Intensity of Work: Frequently, 31-65% of time

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.