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Department

Job Summary

Under close supervision, provide exceptional customer service while processing patient and diet information to ensure that patients receive food according to their diet order and food allergies. Perform a variety of clerical duties: handles phones, uses computer system to process menus and diet information.

Essential Functions:

• Initiates telephone or personal contact as appropriate to ensure all patients receive a meal for each meal period during scheduled shift. (5%)
• Answers phones in a professional manner following department Phone Etiquette procedures and initiates telephone contact as appropriate. (5%)
• Maintains departmental records, logs, files. (5%)
• Records census on log after each meal. (5%)
• Maintains clean, organized office. (5%)
• Oversees inventory and ordering of office supplies. (5%)
• Accurately tracks clinical activity data into department forms (5%)
• Provides assistance with tray assembly and delivery as needed. (5%)
• Reads HeatlhTouch Screens and various census/dx reports, etc (5%)
• Uses Computer systems to perform diet office functions and clinical activities. (5%)
• Prior to each meal service and throughout shift, updates patient information and diet orders in computer system that are received via computer, phone or FAX. (5%)
• Clarifies incomplete or ambiguous diet order and ensures accurate meal orders according to policy. (5%)
• Makes necessary diet changes, process correct diet orders for all patients and keep Room Service order system updated. (5%)
• Processes Room Service customer meal orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%)
• Updates and processes Room Service customer nourishments/supplements, snacks and tube feeding orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%)
• Prints nourishment, supplement and tube feeding labels according to established time frames. (5%)
• Prepares and delivers nourishment, supplement, and tube feeding product according to standard procedures. (5%)
• As needed, follows guidelines and accurately calculates orders for tube feeding delivery. (5%)
• Prints patient reports to determine which patients have not placed a meal order for the meal period. (5%)
• Process AD-13 requests for patient and/or guest meal service. (5%)

Education:

• No High School Diploma and/or No GED

Work Experience:

• 1-3 years customer service experience required and
• Experience in healthcare food service operations and/or diet office preferred.

Licenses:

Knowledge, Skills and Abilities:

• Must be able to read, write and speak English.
• Ability to speak both English and Spanish preferred (with documented competency of speaking Spanish).
• Ability to handle multiple priorities at one time.
• Able to perform repetitive hand and wrist movement.
• Ability to demonstrate professional work behavior by following guidelines as established by policies and procedures.
• Demonstrations competency with computer systems for order entry to update diet and patient information.
• Ability to read HealthTouch screens and various census/dx reports, etc.
• Computer data entry skills preferred.
• Good typing, keyboarding and proofreading skills.
• Experience with HealthTouch preferred.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver?s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado?s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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