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Southern California Permanente Medical Group
Lancaster, California
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Durham, North Carolina
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Patient Service Representative
Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. Registers new patients and assists them in completion of necessary forms. Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system. Scans comple
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