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Duke University Health System
Cary, North Carolina
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Alexandria, Minnesota, Minnesota
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Spokane, Washington, Washington
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Bay Pines, Florida, Florida
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Merced, California, California
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Customer Outreach Advocate
The Customer Outreach Advocate supports Community Health Choice campaigns that align with the operational needs of the organization. The Customer Outreach Advocate is responsible for handling non-clinical inbound and outbound calls to our Customers (Members and Providers). The Customer Outreach Advocate is also responsible for assisting Members with renewing their health benefits by offering application assistance and other resources that help with the re-enrollment process. This role supports our internal partners by conducting outreach through providing reminders, education, scheduling assistance, and more, along with working to improve member retention.JOB SPECIFICATIONS AND CORE COMPETENCIES
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