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Duke University Health System
Durham, North Carolina
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Front Office Representative Lander
DescriptionThe front office representative greets patients, receivsse incoming calls, and schedules appointments according to established criteria. He/she is the primary source for time of service collections, and will inform patients of clinic policies; collect payments, including patient payments, past due and self-pay balances; and balance petty cash. As a critical piece to physician services revenue cycle, he/she obtains pre-certifications for services. He/she maintains and scans records accurately in EMR, reviews Clinical inbox for tasks assigned to Medical Records and completes release of records as requested according to HIPAA guidelines. May be asked to assist with office and clinical supply ordering.
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