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Member Customer Advocate
* This role is located on-site in Temple, TX. ** The training hours are 8am to 5pm Mon - Fri for 14 weeks*** Upon completion of training, you will work an 8 hour shift, anytime between 7am to 7pm, Mon - Fri**** Targeted start date for this class is August 26th, 2024JOB SUMMARYThe Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed.ESSENTIAL FUNCTIONS OF THE ROLEUnder general supervision
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