Population Health Resource Associate- Pediatric Family Advocate
Duke University Health System
Application
Details
Posted: 13-Jul-24
Location: Durham, North Carolina
Salary: Open
Categories:
Admin / Clerical
Internal Number: 234887
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
General Description
The Population Health Resource Associate- We are looking for a candidate who has pediatric lived experience with the behavioral health patient population, specifically with I/DD (Intellectual/Developmental disabilities). This role would work with our care managers and specialists as a resource to help our patients and their families navigate new or existing IDD diagnosis by providing overall support and being an advocate.
Work Hours: Standard business hours
Duties and Responsibilities
Provide outreach and care management support to patients
Educate clients of available community resources
Ability to manage an active caseload while balancing multiple tasks
Review and update person centered care plans to measure progress and patient outcomes
Ability to act as a collaborating member of a multi-disciplinary team
Complete required documentation within the expected program timeframe
Ability to successfully navigate electronic medical records and document according to agency standards
Ability to meet productivity and performance expectations
Knowledge, Skills and Abilities
Organized and motivated by a fast-paced environment
Two years work experience. Customer service communications. Health care related experience preferred
Able to manage multiple tasks/pr ojects simultaneously
Proficient in review and assess needs quickly
Strong with the use of computer software tools and data files
Comforta ble with continuous change and self-initiating-
Able to complete docume ntation in a quick and efficient manner (will be in legal medical record andother software systems developed for caremanagement and population based program metrics)
Level Characteristics
Maintain strict confidentiality
Promote programs and services to community
Build effective and trusting relationships with patient/peers
Use motivational interviewin g and active-listening skills whenassessing patient conditions, problems and interests
Use conflict-resolution skills when reaching consensus aboutplans ofcare and treatment decisions
Demonstrate confidence, com passion, political savvy, as well asattention to detail to apply these s kills as decisions dictate
Use data to analyze trends and to verify data
Minimum Qualifications
Education
High school degree or equivalent, as well as strong communications and organizational skills.
Experience
Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate's degree or higher may be substituted for experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.