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Posted: 13-Jul-24
Location: Orlando, Florida
Salary: Open
Categories:
Internal Number: 24024482
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
Consumer Experience Specialist Trainer
Location Address: 600 COURTLAND STREET, Orlando, 32804
Schedule: Monday - Friday 8:00 am -5:00pm
Top Reasons to work at AdventHealth
- Career growth and advancement potential
- Full time hours with Benefits
- Conveniently located near i-4 and Apopka expressway 414
- We have Positive values with a productive and energetic atmosphere
Work Hours/Shift:
- Full Time/ Days Monday-Friday
The Consumer Experience Center (CxC) Trainer is responsible for developing and facilitating training curriculum for personnel in a rapidly growing centralized environment. The Trainer will apply different training methodologies to develop curriculum tracks, ensure retainment of course materials, and conduct competency evaluations across all CxC services. The Trainer will be expected to independently run classes for cohorts of new and existing hires; this is inclusive of teaching, evaluating, and providing team supervision. Ideal candidates for this position will have high energy, a positive attitude, and a desire to continuously improve their skills, the training curriculum, and the CxC at large. Key expectations of this role include providing new and existing staff with the skills they need to successfully resolve consumer interactions, working collaboratively with other CxC staff to achieve quality and performance standards, and creating a welcoming and positive environment. The Trainer maintains a working knowledge of the CxC services, technology systems, workflows, and innovative training approaches.
• Ability to articulate the mission of AH and the CxC
• Demonstrated interpersonal, customer relations, and written and verbal communication skills
• Possesses strong conflict resolution and customer relation skills
• Ability to lead or facilitate training and education; experience teaching groups of varying sizes, professions, backgrounds, and abilities
• Ability to present complex information to a variety of audiences
• Ability to work in a matrix-management environment to achieve organizational goals.
• Collaborative, team-oriented, and a strong ability to lead
• Personal commitment to promoting high performance
• Demonstrated diplomacy and patience while interacting with colleagues and consumers
• Personal integrity and an ability to work under stress
• Strong organizational and coordination skills
• Strong attention to detail and ability to take initiative to resolve immediate or urgent problems
• Ability to adapt rapidly to change, balance multiple priorities, think quickly, and use appropriate judgment
• Flexibility with variable schedule(s) and overtime, as necessary
• Ability to use several platforms to create teaching materials
• Strong Proficiency in Microsoft Suite programs Effective computer skills, particularly Microsoft Office Outlook, Word, Excel, PowerPoint.
• Technological aptitude to master additional programs and technologies
REQUIRED:
• Experience in adult learning education/teaching setting
PREFERRED:
• Associate’s Degree
• Two years of training and education experience
• Leadership experience
• One year of contact center experience
• Healthcare experience
• Experience with process improvement methods and tools, e.g., Lean/Six Sigma
