Required:

- Ability to answer heavy phone volume, deal with difficult patien  scenarios. 

- Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.

- Excellent organizational skills and ability to prioritize assignments.

- Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.

- Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many

clinical services at the UCLA Medical Center

 

Preferred:

- Skill in using a PC with associated programs including Word, Excel, and Email

- Skill in demonstrating work experience with a database computer program.

- Knowledge of major medical insurance plans and types of coverage provided.

- Knowledge of medical terminology.