Customer Service Specialist – AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time 

Shift: Monday-Friday 8:00am - 5:00pm

Location: 725 College Blvd. Suite 200 Overland Park, KS 66211

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute: 

The Customer Service Specialist is an accountable member of a patient care team.   Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders.

The value you’ll bring to the team:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
• Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
• Schedule patient appointments in software as trained following scheduling procedures and standards.
• Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients' complete paperwork.
• Current knowledge of ICD-9 and CPT-4 coding applications.