Customer Service Specialist 2 - CSC in Belton, TX for Baylor Scott & White Health

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Customer Service Specialist 2 - CSC

JOB SUMMARYProficiency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Ability to assist in special projects.ESSENTIAL FUNCTIONS OF THE ROLEProficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV. Assists with the workflow and assignments for patient transporters.Heads or participates in projects in help of the department.Accountable for providing feedback to leadership regarding ways to improv

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