Patient Registration Coordinator - AdventHealth Centra Care

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Whole Person Wellbeing Resources
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Full time; Rotating schedule, two days on, two days off (Monday-Thursday 8am-8pm), split Fridays (usually 8am-2pm or 2pm-8pm), alternate weekends (required to work every other weekend, hours are 8am-5pm on Saturdays and Sundays), and some holidays

Location: 1127 Bruce B Downs Blvd Wesley Chapel, FL

The community you’ll be caring for:

• AdventHealth Centra Care’s board-certified physicians provide adult and pediatric care when you need it.
• Our urgent care clinics are open 7 days a week and can treat a wide range of non-life-threatening conditions.
• We are equipped with x-ray, prescription, and lab services.
• Centra Care is the affordable alternative to the emergency room for urgent conditions like broken bones, infections, allergies, stomach problems and pediatric concerns.

The role you’ll contribute:

Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.

The value you’ll bring to the team:

• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

Qualifications

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalent
• Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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