Nemours is seeking a Division Coordinator - Solid Organ Transplant for department of surgery.

Primary Functions:

The Solid Organ Transplant Division Coordinator will support multidisciplinary programs including Liver Transplant, Kidney Transplant and Heart/Cardiac Transplant. The primary focus of this position is coordinating, scheduling across specialties and managing growth of the Solid Organ Transplant Program.

Responsibilities will include but are not limited to:

• Maintain up to date patient databases that support each of the programs
• Manage EPIC Cadence clinic templates across disciplines
• Act as point administrative representative at weekly & bi-weekly Transplant meetings
• Recalls are created within the programs
• Communication with appropriate authorization groups (i.e., hospital and physician)
• Schedule patients within each program under the guidance of clinical coordinator
• Communicate with clinical coordinator, connect clinical staff with families as needed
• Identify areas for system improvements within each program, proactively problem solve.

For Solid Organ Transplant Program:

• Develop, modify and/or maintain database
• Create Excel file to track patients presented in weekly clinics
• Facilitate weekly Transplant meetings, including securing location and moderating for remote participants
• Record patient discussion plan, as well as draft patient summary documents as required by Joint Commission and CMS

Required Skills:

• Dynamic complex problem solving
• Excellent communication skills
• Advanced Microsoft Office competence
• EPIC Cadence template management experience, EPIC Scheduling Strategy badge upon start or during first opportunity
• Strong decision-making skills
• Interpersonal skills, including excellent written and verbal communication

Flexibility to accept miscellaneous duties and responsibilities, as may be assigned from time to time by associates' supervisor or program leaders.

Essential Functions:

1. Additional miscellaneous duties and responsibilities, as may be assigned from time to time by associates' supervisor
2. Understanding of hospital and physician billing, as well as medical terminology
3. Understanding of insurance claim processes and terminology
4. The ability to be tactful and straight forward with difficult situations

• Ability to maintain confidentiality
• Ability to maintain composure during high pressure situations
• Strong interpersonal/human relation skills
• Ability to persuade and influence

5.Strong decision-making skills

• Ability to triage calls and escalate inquiries to clinicians when appropriate

6.Strong advocacy for Nemours

• Thinks proactively
• Works independently

Job Requirements:

High School Diploma

Minimum of 3 years of job related experience required.