Baltimore, Maryland
Tampa, Florida, Florida
Upstate, South Carolina
Hershey, Pennsylvania
New York, New York
Morrisville, North Carolina
Hershey, Pennsylvania
Bartonsville, Pennsylvania
Posted: 21-Jul-24
Location: Dallas, Texas
Salary: Open
Categories:
Internal Number: 24008840rxv_54_1
JOB SUMMARY
As a Usability Researcher, you will hold a pivotal role in advancing customer experiences and driving innovation across our digital products and services. Your expertise will be crucial in conceptualizing, testing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead concept and usability research efforts, translating complex findings into actionable functionality and feature solutioning. This role is 50% strategic and 50% execution, which requires a proven track record in conducting impactful UX research, a deep understanding of user-centric design principles and a demonstrated ability to influence stakeholder product design strategy. Your passion for collaboration, combined with your drive to effect positive design change will make you a key asset.
ESSENTIAL FUNCTIONS OF THE USABILITY RESEARCHER ROLE
- Plan and Conduct Usability Studies: Design and execute usability studies, including usability testing, heuristic evaluations, and cognitive walkthroughs.
- Participant Recruitment and Moderation: Recruit appropriate participants for studies, moderate sessions effectively, and collect qualitative and quantitative data.
- Data Analysis and Reporting: Analyze usability data to derive actionable insights and prepare detailed reports with findings and recommendations.
- Team Collaboration: Work closely with UX/UI designers, product managers, and developers to integrate usability findings into design iterations. Collaborate seamlessly with cross-functional customer research and data analytics teams to integrate insights into usability testing strategy and product development.
- Usability Testing Tools and Methods: Utilize a variety of experiential and transactional usability testing tools and methodologies to evaluate digital products and interfaces.
- Accessibility and Inclusivity: Ensure usability studies consider accessibility and inclusivity principles, advocating for user-centered design practices.
- Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies related to usability research and user experience.
- Communication and Stakeholder Management: Effectively communicate usability findings and recommendations to stakeholders, advocating for user needs.
- Documentation and Standardization: Document research methods, findings, and protocols, contributing to the standardization of usability research processes within the organization.
- Ethical Considerations: Adhere to ethical guidelines and principles in usability research, ensuring participant confidentiality and informed consent.
KEY SUCCESS FACTORS
- Deeply empathetic user researcher that is endlessly curious about what drives customer behavior.
- Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, Engineering (Human Factors Engineering), Computer / Information Science, or a related discipline.
- Proven experience as a UX researcher, with a strong portfolio demonstrating successful research metrics, outcomes and the ability to influence product design and strategy.
- Expertise in conducting concept and usability research methods, such as interviews, surveys and questionnaires, cognitive walkthroughs, accessibility testing, A/B testing, card sorting, heuristic evaluations, etc.
- Proficiency in analyzing research data and synthesizing findings into clear, actionable insights and recommendations.
- Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders.
- Strong knowledge of UX design principles and best practices, with an understanding of how research informs design decisions.
- Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.
- Proficiency in using UX research tools and software, such as FigJam, Miro, Optimizely, UserTesting.com, Qualtrics, and other research platforms.
- Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines
- Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.
Salary Range:
The pay range for this position is $142,188k annually/ $68.36/hr (entry-level qualifications) - $209,560k annually/ $100.75/hr (highly-experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 7 Years of Experience