GENERAL SUMMARY:

The Medical Assistant provides appropriate care to patients within the scope of Florida Statues Title XXXII: Regulations of Professionals and Occupations. Chapter 458.   Medical Assistants assist in various aspects of medical practice until the direct supervisor and responsibility of a physician.  Responsibilities may include: patient care management, administrative and clinical procedures. .  In all practice endeavors the medical Assistant will adhere to ethical and professional practice.   

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Front Office/Non-Clinical Duties:

·           Reviews appointment bookings in advance and ensure patients receive appointment reminders.

·           Verify and validate insurance prior to appointment date.

·           Completes check in process, securing copays and balance amounts.

·           Verifies consent forms are completed and up to date.  

·           Maintains timely flow of patients and keep patients up to date of any delays.

·           Responds to and returns in-coming telephone calls in a timely manner.

·           Check out patient from visit and schedule the next visit

Clinical Duties:

·           Completes chart abstraction/prep chart activities prior to patient visit.

·           Rooms patient and completes screenings, history taking, vitals signs, medication reconciliation, and other relevant intake needs.

·           Prepares the patient and room for physical assessment or procedure.

·           Educate patients regarding tests, medications, diet information

·           Completes Point of Care Tests and phlebotomy as ordered

·           Informs physician of any critical results or abnormal results

·           Assists with procedures such as ECG, vaccines, injectables, wound care, vision and hearing tests, suture removal, urine catheterization.

·           Assists with inbaskets throughout the day

·           Proficient in sterile technique

·           Administers prescribed medications and treatments in accordance with AHMG policies and medical standards.

·           Ensures medical equipment is functioning and up to date

·           Ensures adequate supplies and medications are not expired

·           Responsible for preparation of exam rooms including restocking of treatment areas and disinfecting of exam tables and counters.

·           Practices Body Substance Isolation.   Ensures that PPE is available at all times in each exam room and adheres to proper precaution level and technique.

·           Demonstrates responsibility/knowledge about commonly used medication.

·           Assists with completion of prior authorizations utilization

·           Completes logs for CLIA compliancy and other regulatory bodies.

·           Follows AdventHealth policy on cleaning and sterilization of instruments. 

·           Answer phone calls relating to clinical needs and triages appropriately

Other:

·           Complies with office policy and procedures for OSHA, CLIA and Infection Prevention standards.

·           Supports the development of staff teamwork by being willing to assist patients, visitors and co-workers when necessary to facilitate a smooth workflow.

·           Maintains the confidentiality of employees' and patients' administrative and medical information, with no infractions.

·           Assists with completion of paperwork relating to worker’s compensation, FMLA, DME etc.

·           Continuously strives to improve pt satisfaction by going above and beyond

·           Adheres to the AdventHealth Corporate Compliance Plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

·           Must be willing to float to other AdventHealth Medical practices, within reason, when patient load, vacation schedules etc. make it necessary.

·           Assists virtually when other practices require assistance.

·           All other job duties as assigned. 

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

·       Display a caring and professional consumer focus attitude at all times

·       Able to communicate in writing and verbally clearly and effectively with patients and co-workers.

·       Demonstrates ability to utilize numerous technology software, such as the Electronic Health Record (EHR).

·       Updates clinical and medical knowledge by participating in educational opportunities for professional growth.

·       Proactively suggests quality improvement ideas and patient safety ideas

KNOWLEDGE AND SKILLS PREFERRED:

·       Knowledge of EHR 

EDUCATION AND EXPERIENCE REQUIRED:

·       Minimum of a High School Diploma or Equivalent

·       Graduate of an accredited Medical Assistant program 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• BLS Certification (condition of employment)
• Certified or Registered medical assistant certification from an AdventHealth approved certified body.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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