All Required:

Skill in analyzing information, problems, situations,practices, and procedures to recognize alternatives and provide solutions.

Knowledge to problem-solve with other members of thePatient Affairs Center team and to effect change toward improvement of clinicservices.

Skill in speaking clearly and using appropriate grammar.

Demonstrated ability to work as part of a team whilefunctioning independently, maintaining confidentiality in all assignments, andshowing initiative in identifying and solving problems as they occur.

Demonstrated ability to maintain composure when confrontedby difficult situations and to respond professionally.

Possesses strong customer service skills to promotepleasant and effective interactions with patients, staff, and doctors.

Demonstrated ability to creatively integrate competingdemands of a multidisciplinary setting into a productive working environment.

Skill to organize workflow to accomplish establishedobjectives.

Ability to establish cooperative working relationships withadministrators, physicians, peers, and the public.

Skill in recognizing an emergency or high prioritysituation and taking appropriate and immediate action.

Advanced organizational skills to ensure a workable,efficient office.

Working knowledge of the UCLA Healthcare System and whereto go to get issues resolved, Knowledge of medical terminology, and of majormedical insurance plans and authorizations.

Experience with various computer software and hardwareincluding word-processing, knowledge of Microsoft Word, Excel, Outlook, theMCCS and Access Express, and the internet.

Typing skills to prepare forms and correspondence withspeed and accuracy.

General knowledge of medical  procedures andterminology