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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Provider Scheduling Coordinator is responsible for daily management and compliance of provider schedules for Cardiology Services and THC. Primary responsibilities include establishing master schedules, auditing, reporting, and communicating to downstream stakeholder to ensure proper scheduling and utilization of providers. The Provider Scheduling Coordinator is not only responsible for alignment of schedules within the THC practice but with peer hospital organizations where the providers are credentialed.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma

• Minimum Experience: Applicants to this position must have a minimum of three years of experience in a medical office setting with experience with provider scheduling.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Exceptional organizational skills, particularly in the areas of planning, coordinating, communicating

• Demonstrates good judgment and maturity, working collaboratively with team members and providers

• Demonstrates proficiency in Windows based applications

• Working knowledge of the physician onboarding processes

• Extensive knowledge of scheduling and communications software for THC (Qgenda) and EMR (Epic's Cadence's module)

• Extensive knowledge of provider visit types, sequencing, and cadence

• Excellent written, verbal, and listening skills

• Knowledgeable about physician and facility contracts to applies working knowledge to scheduling initiatives

• Able to work effectively under pressure

Essential Tasks and Responsibilities

• Creates Master schedule for THC providers, includes daily schedule, call rotation, hospital coverage, procedural assignments, ambulatory coverage, and PDO.

• Audits schedule to ensure appropriate provider coverage at all hospital, procedural (including testing), and practice locations.

• Implements and communicates schedule changes as necessary. Confirms with operational leaders about changes made to ensure necessary operational support.

• Ensures provider schedules align with stakeholder entities (ED, procedural/testing departments and peer hospitals). Consults with other scheduling coordinators to ensure accuracy and appropriate awareness.

• Reassigns providers based on unexpected changes. Works with stakeholders to modify schedules and communicate changes to all affected parties, including peer hospital groups.

• Compiles and reports data on current schedules and proposed schedule changes. Produces reports that depict clinic operations. Uses data to substantiate changes or modifications. Confirms with leadership changes or modification made.

• Participates with clinic leadership in provider schedule design; creates staffing rules and templates for each provider.

• Serves as subject matter expert (SME) on various committees and task forces. Provides knowledgeable insights on THC manpower allocation for physician services.

• Maintains the provider directory and provider assignments that transcribe to the master scheduling process. Modifies assignments when necessary.

• Serves as a liaison between THC clinics, IT department, and EDI team regarding scheduling related systems requests.

• Ensures EMR (EPIC) is aligned with scheduling template (Qgenda).

• Troubleshoot defects in EMR, works with IT Team on a resolution.

• Maintain in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput.

• Leads the work of physician call scheduler and switchboard operator.

• Communicates with providers and clinic team members on template changes and availability.

• Meets with new providers and onboards them to the scheduling/assignment process.

• Confirms credentialing is completed for all new providers prior to activating provider schedules and assignments.

• Redirects providers to physician leadership when there are concerns with assignments or schedules.

• Complete all other duties as assigned.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.