Are you seeking an exciting new opportunity? 

Here at Bolivar Medical Center, we value our employees and recognize their exceptional contributions to our patient's health and wellness.

At Bolivar Medical Center, we offer a robust benefits package that will give you and your family the peace of mind you deserve.

-  Multiple offers to choose from which includes a PPO, HSA, FSA, Dental, Vision, Life Insurance, Supplemental Life, Short-term Disability, Long-term Disability, PTO, 401K, Perkspot (discount program), and Voluntary Benefits (legal, critical illness, accident insurance, permanent life insurance, hospital indemnity, auto insurance, home insurance, identity theft coverage, and pet insurance)

-  Quantum Health

-  Multi-facet wellness program

-  Employee Assistance Program

-  Telemedicine program

-  Education Assistance

-  Career Development

-  Employee Resource Groups (ERGs)

If you are qualified and want to be part of a dynamic team, we want to hear from you! Thank you and we look forward to hearing from you! Below is our job description and minimum requirements to apply.

The Medical Office Manager is responsible for operational management and effective utilization of clinic resources and ensuring compliance with all state and federal regulations.

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Interacts professionally with patients/families; treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.
• Effectively and appropriately communicate with patients, physicians, family members and co-workers, demonstrating customer service excellence through application of positive language principles, appropriate response and use of constructive problem-solving techniques which foster positive outcomes.
• Leads the practice by example with regard to work ethic, positive communication, effective leadership, ethical standards and achievement of results.
• Serve as primary point of contact for all staff and external contacts, related to patient care, patient flow and clinical standards, policies and procedures.
• Keeps current with principles, practices, regulations and standards that apply to healthcare, ensuring compliance with all relevant regulations, standards, and laws.
• Performs quality assurance studies and assists with implementation of QA/QI initiatives.
• Assists in the development of quality standards and provides assistance in measuring and reporting quality improvements, including audits and accountability.
• Develops an effective partnership with all physicians and management.
• Participates in the selection, employment, development, performance reviews, and management of employees.
• Works together with the Director of Physician Services for optimization of practice performance including goal setting, staff performance, asset utilization and ongoing professional development.
• Coordinates staff scheduling, educational/development activities, and performance evaluations.
• Responsible for orientation and training of new staff/students as necessary.
• Provide training, feedback and assistance to staff relating to impacted processes, including demographic and insurance entry/information, patient payment collection, eligibility verification, authorizations and provider credentialing.
• Oversee and perform bank/payment reconciliation/balance processes, as well as any clinic deposit and case reconciliation processes.

• Maintain a complete and systematic set of records of business transactions. Balance books and prepare reports to show receipts, expenditures, accounts payable, and various other items.
• Maintains accurate and continued documentation. Documentation meets current standards and policies.

• Performs other reasonably related job duties as assigned or requested, within scope of practice.

Education:

High School Diploma or General Equivalency Diploma (GED), or equivalent, is required.

Bachelor's Degree in related field, required. Experience may be accepted in lieu of a college degree.

Required Licenses:  N/A

Required Skills:

Requirements will include successful completion of orientation checklist and skills/credentials/competency requirements of specific area of work.

·        Demonstrates the values of team concept on a consistent basis.

·        Focused on prioritizing the patient's clinical experience, maintaining a high awareness of patient satisfaction.

·        Meticulous attention to detail with the ability to multi-task, while demonstrating proficient time management skills.

·        Self-starter who needs no reminders of duties and tasks that need to be completed.

·        Able to respond to and cope with emergency situations professionally and calmly.

·        Focused, patient and calm, performing well under pressure in a stressful environment and able to take appropriate action.

·        Must be flexible, responding to changes in work schedule, able to work as needed for appropriate departmental coverage.

·        Basic computer knowledge; become proficient in Electronic Medical Records (EMR) systems.

·        Must possess knowledge of computer operations and proficiency in the use of word processing, email, information systems and other similar software as required.

·        Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

·        Excellent written, verbal and communication skills.

·        Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Additional languages preferred.

Experience:

Minimum of one (1) year of work experience and/or training; or equivalent combination of education and experience in a medical clinic / hospital setting, preferred.

About Bolivar Medical Center

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