Job Summary

The EMS Dispatcher primarily coordinates distribution of EMS and other medical vehicles for patient transport requests to and from Harris Health System facilities. They utilize cutting edge technology to dispatch appropriate EMS resources that meets patient's needs and provide safe and timely transports. EMS Dispatcher works closely with Transfer Center, clinical care teams, and system leadership to ensure efficient processes, and effective resource management while maintaining complete compliance with Harris Health System procedures, policies and practices.

Minimum Qualifications:

School Education:
a) Diploma/GED

Degree:
a) Associates (Preferred)

Licenses & Certifications:
a) Emergency Medical Tech - Basic: in the State of Texas (Preferred)
b) Emergency Medical Dispatcher: within 1 year of employment (to align with System standards.)
c) Current Texas Driver's license
d) Basic Life Support

Work Experience:
a) One (1) Year Work Experience: in a call center, dispatch center, or customer care center. (Preferred)

Communication Skills:
a) Above average Verbal Communication
b) Exceptional Verbal (Public Speaking)
c) Writing/Correspondence
d) Writing/Report

Proficiencies:
a) Typing: Between 30 & 39 Words per minue
b) PC: Electronic Medical Record, Contact Center, Conference Software
c) MS Word
d) MS PowerPoint
e) MS Excel
f) MS Outlook

Job Attributes

Knowledge/Skills/Abilities:
a) Medical Terminology
b) Statistical (Preferred)
c) Research (Preferred)
d) Mathematics
e) Dictation/Transcription
f) Analytical: Decision making skills, Multitasking

WORK SCHEDULE:
a) Flexible
b) Weekends
c) Holidays
d) Overtime
e) Eligible for Telecommute

Other Special Requirements

Equipment Operated:
Dispatch Radio Base Station, Telephone, CAD Dispatch System, Fax machine