Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

Systems Engineering Manager - Client Engineering is the leader of the Systems Engineering End-User Services team, accountable for all activities related to Fred Hutch's End-User Services Systems, including Configuration Standardization and Management, GPO Management (EU devices and servers), Application Packaging, Application Publishing, and Virtual Desktop Environments. The SysEng Manager has talent in coaching and motivating team members to deliver exceptional customer service and execute the day-to-day 24x7x365 operations and support services. The SysEng Manager ensures the timely and effective resolution of service disruptions and service requests; serves as an escalation point for customer and technical issues, conflict resolution, and clarification of processes. This role works with the Director of Systems Engineering to develop strategic direction and goals for the team and technology. The SysEng Manager has expertise in collaboration, building strong partnerships, complex problem-resolution, and people management.

The Systems Engineering Manager - End-User Services orchestrates the Systems Engineering team and defines and delivers the End-User Systems services. Using a combination of technical knowledge, people management, and influence to deliver service and support, which meet and exceed service expectations, the SysEng Manager provides leadership which ensures installed systems are working at optimal levels; proposed solutions will meet both customer's needs and operational efficiencies; and is astute in short-term and long-term planning. The SysEng manager provides direction for various projects and activities; reviews and evaluates the team's work and prepares performance evaluations, partnering with leadership to deliver process improvements and strategic direction.

Responsibilities

• Serve as technical sponsor and/or technical lead for select projects, providing project oversight and ensuring the project meets its stated objectives and deliverables in support of Fred Hutch's strategic goals.
• Participate in annual departmental operational and project budget creation and compliance.
• Manage day-to-day operations of staff, including vendors and contractors.
• Develop and mentor the team's technical and professional skills.
• Build strong, positive partnerships with other IT teams, as well as the overall Fred Hutch community.
• Develop metrics and monitoring capabilities covering End-User Systems Services and their availability while ensuring operational excellence and performance.
• Track systems/software/firmware levels/revisions.
• Review technical documentation and diagrams, ensuring they are comprehensive and understandable.
• Prepare staff to participate in 24/7 on-call rotations, directly participate as needed.
• Participate in hardware/software evaluations for End-User Services Systems.
• Keep up to date on systems technology best practices and industry trends
• Serve as an escalation for high priority and high impact issues, customer service, project management or vendor/contractor issues
• Design and deliver formal and informal presentations on a variety of technical topics to a variety of audiences with various levels of technical understanding.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, Information Systems, or related field preferred, or equivalent work experience.
• Previous experience in a technical leadership and/or people management position in a complex, heterogeneous environment.
• 5+ years of experience as a multi-platform IT systems administrator or engineer, systems architect or systems integrator with increasing responsibilities.
• Strong knowledge of server operating systems and interoperability among them
• Strong knowledge of Configuration Standardization and Management systems (SCCM, Intune, JAMF, others), Application Packaging, Application Publishing and Virtual Desktop Environments (MS RDS, Citirx, AppV, similar)
• Ability to present technical information coherently to all technical levels of staff and leadership
• Experience creating and meeting annual operational and project budgets desired.
• Demonstrated leadership abilities in a team environment with a proven record of positive contributions to the work of the team.
• Reliable self-starter, who can effectively work independently or in teams.
• Ability to analyze and provide creative, innovative solutions for complex problems.
• Strong organizational, interpersonal, communication (written and verbal), and presentation skills.
• Ability to complete multiple tasks, set priorities, and manage to critical deadlines.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $126,901.00 to $200,574.00, and pay offered will be based on experience and qualifications.

This position may be eligible for relocation assistance.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity