Position Summary

This position proactively identifies and improves quality and patient safety practices by affecting care and processes at the bedside/point of care utilizing project/program management and data driven strategies and interventions. Proficient at change management methodologies including team building and facilitation, will building, and communication strategies, assisting in the coordination and aggregation of information for use by unit leadership in its decision making to focus improvement efforts.

Education

• Bachelors degree in Healthcare, Business Administration, or equivalent combination of education and experience.
  (Required)
• Masters degree in Nursing or other Healthcare field.
  (Preferred)

Experience

• Minimum of 3 years recent healthcare experience.
  (Required)
• One or more years of Performance Improvement experience or similar experience in a clinical setting.
  (Required)
• One or more years of recent experience and expertise with regulatory standards (i.e. CMS, Joint Commission, etc.).
  (Preferred)
• One or more years Process Maps, Graph selection, creation, and interpretation (run chart, control chart, etc.), Project Management
  (Preferred)
• Facilitation experience with clinical teams, including physician participants (Preferred)

Certifications

• Certified Professional in Healthcare Quality (CPHQ) and/or Patient Safety Certification (CPPS).
  (Preferred)
• Lean certification (Preferred)

Special Skills

• Formal training in Performance Improvement, Patient Safety, Healthcare Engineering, or similar field.
  (Preferred)
• Proficient at written and verbal presentations (Required)
• Expertise with faciliating organizational change (Preferred)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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