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Electronic Svcs Representative
OB SUMMARY:Provides incoming and outgoing administrative support for the Customer Service Call Center to include intake, processing, routing and response to digital/electronic, and facsimiles communication. Completes timely documentation of requests and processing through the Managed Care Platform and data systems (QNXT & Salesforce). The E-service representative must possess content knowledge in (Medicaid/CHIP), Commercial, and Affordable Care Act products, analytical skills to quickly identify issues and resolve them within the desired timeframes. The E-service representative will be responsible for serving our customers in a multi-faceted work environment, to include, but not limited to comm
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