Consumer Access Admissions Specialist

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: AdventHealth New Smyrna Beach

401 Palmetto St, New Smyrna Beach, FL 32168

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and Consumer Access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) and registration coverage and support as needed.

The value you’ll bring to the team:

General Duties:

• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.
• Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their patient responsibility or eligibility for government programs prior to service for both inpatient and outpatient services.
• Advises patients of expected costs and collects payments or makes appropriate payment agreements in adherence to the AdventHealth TOS Collection Policy CW 50.4
• Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances before service when necessary.
• Informs patients of any convenient payment options (e.g., portal, mobile apps) and follows deferral procedure as required.
• Connects patients with financial counseling or Medicaid eligibility vendor as appropriate. Assist patients with Customer Service-related inquiries and connect patients with the Single Billing Office as necessary.
• Contacts patient to advise them of possible financial responsibility and connects them with a financial counselor if necessary.

Quality Audits and Other Leadership Duties:

• Assists department Consumer Access Leadership with quality audits as needed.
• Demonstrates leadership skills through assisting with departmental training as needed.
• Contributes to a positive work environment. Is open to change and is sensitive to department and organization needs.
• Acts as a liaison to various departments as a knowledge leader.
• Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists

Qualifications

 The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

• High School Grad or Equivalent
• 1 year Consumer Access or related experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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