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Posted: 11-Sep-24
Location: Los Angeles, California
Salary: Open
Categories:
Internal Number: 142291193
The Intake Coordinator will provide coordination for all aspects of patient care and concierge services in addition to providing a high level of service for the assigned practice. You will serve as the initial point of contact for the department, with the knowledge and ability to assign and assist patients to particular programs based on information provided by the patient. You must be able to multi-task between identifying areas for improving patient relations, ensuring that quality control standards are met, while providing extensive personalized customer service, and executing Patient Affairs Center activities.
Salary Range: $25.60 - $36.33/Hourly
Required:
- Experience with various computer software including word-processing, knowledge of Microsoft Word, Excel, Outlook, the MCCS and Access Express, and the internet.
- Typing skills to prepare forms and correspondence with speed and accuracy.
- General knowledge of medical procedures and terminology.
- Ability to to problem-solve with other members of the Patient Affairs Center team and to effect change toward improvement of clinic services.
- Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
- Strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
- Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
- Skill in speaking clearly and using appropriate grammar.
- Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
Preferred:
- Working knowledge of the UCLA Healthcare System and various resources.
- Knowledge of medical terminology, and major medical insurance plans/ authorizations.
