• Minimum 2 years of customer service experience in a health care environment.
• Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
• Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of services.
• Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners.
• Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
• Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
• Skill to organize workflow to accomplish established objectives.
  
• Ability to establish cooperative working relationships with administrators, physicians, peers, and the public.
• Skill in recognizing an emergency or high priority situation and taking appropriate and
  
• immediate action.
• Advanced organizational skills to ensure a workable, efficient office.
  
• Strong analytical skills, ability to parse complex data sets and identify trends
  
• Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, CareConnect, and the internet.
• Typing skills to prepare forms and correspondence with speed and accuracy.
  
• Working knowledge of clinical front desk operations that includes customer service and interpersonal relationships with physicians, patients, patient registration, appointment scheduling, managed care process, contracting process and revenue cycle process.
• Knowledge of UCLA systems.
• Ability to adapt and work changing assignments depending on departmental needs.
• Able to work weekdays and weekends with varying days and shifts that are assigned based on operational needs.
  

Preferred

• General knowledge of medical procedures and terminology.