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Quality Improvement Specialist, Patient Access Organization
DescriptionUCLA Health runs and operates over 270 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization’s Director of Quality support and the Integrity Services Manager, the Integrity Services Analyst (ISA) plays a critical role in enhancing patient access and satisfaction by ensuring the highest standards of communication and service within the Patient Communication Center (PCC). This position directly impacts patient outcomes and the efficiency of the PCC by identifying areas for improvement and implementing quality initiatives. The ISA is responsible for performing routine audits, scoring calls, and
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