JOB SUMMARY:

Under moderate supervision performs entry-level tasks including but not limited to monitoring incoming calls, preparing packets for members, monitoring outgoing mail and perform pre-screen calls for disease management program. Direct services to CHC Members and their families for purposes of culturally appropriate health education, navigating healthcare systems, identifying available resource assistance. Works closely with case management, DM programs and other initiatives of Health Services and CHC.

MINIMUM QUALIFICATIONS:

• Education/Specialized Training/Licensure: High School Diploma or GED. Bachelors Degree in Sociology, Social Work, or Psychology preferred.
• Work Experience (Years and Area): Associates or higher degree with 1-year healthcare customer service experience; or 3 years of healthcare customer service experience in lieu of degree
• Software Operated: Microsoft Office (Word, Excel, Outlook)

SPECIAL REQUIREMENTS:

• Communication Skills:
• Above Average Verbal (Heavy Public Contract)
• Bilingual Skills Required? No Languages: Bilingual (English and Spanish) strongly preferred
• Writing /Composing: Yes (Correspondence / Reports)
• Medical Terminology P.C., MS Word , MS Excel
• Work Schedule: Flexible
• Other Requirements: Microsoft Office Suite, filing, telephone skills, ability to work independently. Bilingual (English and Spanish) strongly preferred

RESPONSIBLE TO:
Supervisor/Manager