Required:

• Pharmacy Technician License in the State of California in good standing.
• Ability to interpret medical information required to perform prior authorizations.
• Ability to interpret medication information required to perform patient assistance.
• Ability to interpret medical information required to perform second level appeals.
• Ability to retrieve, interpret, and utilize departmental and third-party insurance policies and procedures effectively.
• Ability to speak with persons from various social, cultural, economic and educations backgrounds to obtain information and explain authorization process.
• Skill in speaking clearly and distinctly using correct English to communication with telephone callers to obtain information, provide information and explain authorizations process. 
• Working knowledge of the UCLA billing codes, their restrictions and applications to individual patient and clinic orders.
• Advanced technical computer skills as required for technical support specific to functional area.  Computer skill including proficiency in CareConnect, Microsoft Office Applications, which may include Outlook, Excel, Word and PowerPoint.
• Knowledge of pharmaceutical generic and trade names and their dosage forms, and the ability to cross-reference the most common drugs from memory.
• Knowledge of medical terminology and pharmaceutical abbreviations.
• Knowledge of decimal, fractions, percentages, and metric and apothecary system units to be able to read treatment plans and convert units when necessary.
• Accurately perform mathematical pharmaceutical calculations.
• Ability to accurately select correct product needed to complete an order including product, strength, quantity, and manufacturer.
• Ability to work independently, follow-through on assignments with minimal supervision, and investigate medication information via resources such as Lexicomp, Micromedex, and Up-To-Date.
• Telephone and verbal skills required to communicate clearly and effectively with pharmacists, nurses, physicians and other allied health professionals.
• Conduct critical evaluation of procedures to ensure quality and effect positive change.
• Train, mentor, and serve as a resource to other staff.
• Able to maintain equanimity and composure in the face of resistance and frustration in stressful situations.
• Skill in performing under the stress of frequent interruptions and/or distractions.
• Ability to perform effectively under conditions of fluctuating workload.
• Excellent written and oral communication skills.
• Ability to work independently.
• Able to demonstrate professional, ethical, constructive, positive conduct.
• 3-5 years related work experience required.
• 2 years of oncology related experience

Preferred:

• Bachelor’s degree