Consumer Experience Business Partner – AdventHealth Medical Group

All the benefits and perks you need for you and your family:

·     Benefits from Day One

·     Paid Days Off from Day One

·     Career Development

·     Whole Person Wellbeing Resources

·     Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday

Shift: 8:00 am- 5:00pm

Location: 2600 Westhall, Maitland FL

The community you’ll be caring for:

• Join a team that provides exceptional patient-based care. 
• Collaborative teams that work together for a common goal 
• Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care. 

The role you’ll contribute: The Consumer Experience Business Partner is responsible for managing internal consumer/patient experience of care initiatives for Central Florida Division South AdventHealth Medical Group and Ambulatory Services (Sports Medicine & Rehab, Outpatient Lab, Outpatient Imaging, Outpatient Pharmacy, and Health Parks in Central Florida Division-South). The Consumer Experience Business Partner provides consultation support and partners with operations to develop tactics that align and support the Consumer Experience strategy. This includes data analysis, action planning, process and communication consultation, and education to drive key patient/consumer experience performance metrics identified by Senior Leadership. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team

·               Serves as the lead for communicating and educating on Consumer Experience trends, results, and evidenced-based best practices

·               Coaches business unit leaders to deliver on the AdventHealth brand promise and Service Standards through execution of all service initiatives and programs, education, action planning, communication, and employee engagement

·               Provides tactical guidance to operational leaders to improve Consumer Experience performance with an intent focus on low-performing metrics

·               Rounds regularly on assigned business unit facilities to provide support, collect feedback from consumers, conduct observations/assessments; rounds upon request by leadership

·               Partners with business unit leaders on the Service Recovery process and performance-based recognition

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelor’s Degree in Healthcare, Business Administration, Communications, Psychology, or related field
• Three years of experience in Healthcare
• Two years of experience in Consumer/Patient Experience, Learning & Organizational Development, Operations, or Project Management   

Preferred qualifications

• 3-5 years of outpatient/medical office operation experience.
• Experience with Public Speaking preferred.
• Proficient in Excel and PowerPoint.
• Experience in project initiation, action planning, and/or change management.
• Strong Patient Customer Service.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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