Support the Office of the Patient Experience with complex data analysis, quality improvement, and decision support. 

Key responsibilities include:

• Conduct advanced analysis on patient satisfaction, departmental practices, and quality improvement data. Develop systems and tools to present data insights for informed decision-making.
• Lead the creation of a CRM for patient feedback, collaborating with IT and senior leadership to ensure data integrity and efficiency. Facilitate the use of CRM insights to address patient needs across the organization.
• Establish and oversee PFACs, recruit and train advisors, and communicate patient concerns to relevant departments. Develop metrics to track PFAC impact, ensuring compliance with health system policies and CMS guidelines.
• Provide regular updates on PFAC initiatives, deliver presentations, and represent UCLA Health at conferences on patient engagement.
• Oversee PFAC budget and monitor expenses.

Salary Range: $89,930-123,443/year