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Coordinator Patient Experience - Health Outcomes
DescriptionSummary:In a High-Reliability Organization, reporting to the Director of Quality Management, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.Responsibilities:Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
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