POSITION SUMMARY: While utilizing AIDET framework of communication, the MOS associates facilitates a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group.  MOS associates ensure that all data entry is accurate including demographic and financial information for each account. MOS associates have numerous procedural requirements including data elements, insurance verification, and collections for all patient portions including prior balances.  MOS associates are responsible for the successful financial outcome of all patient accounts. MOS associates are responsible for ensuring the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies and third-party payers.  In addition, MOS associates responsibilities include some and/or all of the following; scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, taking and/directing messages to appropriate staff.  Provide clerical support, scanning documents, sorting the clinics fax inbox, and daily working the Missing Reg Items WQ. This position requires professional appearance, good communication and effective organizational skills.  MOS associate representatives require dependability, flexibility, and teamwork. MOS associates may provide valuable support and cover staffing shortages in other clinics.  Floating to other clinics promote teamwork and collaboration among the clinician group.

MOS I: This level is designed to demonstrate knowledge and competency of MOS associates duties in the area, which the associate was hired into.  Expected competency to use good judgment in making independent decisions to resolve customer issues in all routine operations.

EDUCATION:  High School graduate

CERTIFICATION/LICENSES:  NA

SKILLS:

• Comfortable using a computer, basic typewriting and computer skills (data entry or word processing)
• Experience with excel, email and online insurance verification
• Self-motivated and self-directed
• Must be dependable
• Have strong organizational skills
• Have excellent customer service skills
• Have strong problem-solving skills
• Knowledge of health insurance and managed care concepts and requirements.

EXPERIENCE: One to three years of general or medical office experience or completion of a medical office program within the last two years.  One to two years of health insurance experience is preferred. 

NATURE OF SUPERVISION: 

-Responsible to: Medical Office Specialist Manager and Clinic Manager

ENVIRONMENT:

- Bloodborne pathogen - B

General office environment, frequent contact with patients, VDT exposure.

PHYSICAL REQUIREMENTS:  Long periods of sitting at times.  Keyboard usage with sound ergonomic principles.  Must be flexible in work schedule.

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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