PIH Health is seeking a dedicated and skilled RN Telephone Advice/Triage Nurse to join our Call Center team on a full-time basis, with the requirement to work days and a rotation of weekends. This role is integral to providing high-quality care to our patients by offering expert nursing advice and triage services over the phone. The successful candidate will conduct patient assessments using standard protocols and standardized procedures, leveraging their clinical knowledge, experience, and best practices to independently provide medical advice for patients with urgent, emergent, or potential health issues. The RN will make safe, effective, and appropriate dispositions, including facilitating referrals to primary care, specialty providers, healthcare facilities, and community resources. A key responsibility includes educating callers about their immediate healthcare needs using a solid foundation in basic nursing principles, practices, ethics, and concepts. The role also involves handling incoming calls, faxing prescriptions, and assisting with processing prescription refills. Initially, the position will be office-based with the potential to transition to remote work after meeting departmental requirements. PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Our fully integrated network is known for excellence in patient care and experience. We offer competitive salaries ranging from $44.69 to $73.73 hourly. This is a regular/at-will position with no travel required, located at the IDS Call Center in the City of Whittier, Los Angeles.

• Strong interview, communication, customer service skills, and documentation skills
• Knowledge of nursing functions, basic anatomy, and physiology
• Adaptability to various situations
• Critical thinking and independent problem-solving skills
• Accuracy in maintaining medical records
• Honesty, dependability, and conscientiousness
• Alertness to cues on the phone when assessment is limited to auditory, verbal, and emotional cues
• Ability to communicate effectively in a manner understandable by the patient
• Demonstration and performance of generic and patient-specific population critical competencies based on age and diagnosis
• Effective utilization of time and resources
• Ability to delegate tasks appropriately
• Proficient computer skills

• Current and unrestricted RN CA state licensure
• Current BLS card issued by the American Heart Association
• Bachelor’s Degree in Nursing Science (BSN) from an accredited nursing program
• Minimum of 3 years of nursing experience
• Minimum of 2 years in an emergency room or urgent care setting
• Preferred: Bilingual English/Spanish communication skills
• Preferred: Experience in direct nursing care in the Ambulatory Care Setting
• Preferred: A background in telephone triage

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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