Acts as a support to the Manager in the daily management of the department.

• Manages the daily workflow and work schedule for Case Management.
• Assists the Manager in assuring continuity and quality of service and care in collaboration with Overlook's care coordination process.
• In the absence of the Manager will fulfill those responsibilities essential to the department's effective operation.
• Collaborates with the SW Supervisor to coordinate time off to ensure consistent coverage for the department.
• Assists office staff with problem solving

Acts as a resource to the case management staff.

• In collaboration with the Manager, makes recommendations for growth, learning needs and assures that performance meets standards of practice.
• Provides a skilled, resource to the staff, responsible for daily assignments
• Intervenes in situations of staff availability, crises
• Attends interdisciplinary rounds on an ongoing basis
• Mentors and educates case managers
• Provides guidance and supervision to case managers.
• Collaborates with manager for performance improvement plans or disciplinary plans.