Description -External 

All the benefits and perks you need for you and your family:  

Our promise to you:  

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule:Full Time 

Shift:8:00 AM – 5:00 PM  

Location: 100 Hospital Drive, Hendersonville, NC 28792 

The community you’ll be caring for: AdventHealth Hendersonville 

The role you’ll contribute:  

The Interpreter Services Coordinator supports the day-to-day logistics for scheduling and efficiency in the use of language access resources. Under the direction of the manager, supports developing, monitoring and coordinating the comprehensive service of language access and any other communication resource needed to accommodate LEP (Limited English Proficiently) patients. Provides interpretation support as necessary. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 

The value you’ll bring to the team:  

•Maintains confidential data, including patient and language access information 

 •Oversees day-to-day scheduling of AH interpreters, last minute requests and vendor needs to ensure responsiveness and excellence in the language access services provided to patients.

•Supports compliance with all established policies, procedures and guidelines, maintains a safe workplace in accordance with hospital policies. 

 •Manages interpreter resources effectively and as appropriate acts as first response to complaints or problems providing service recovery or escalating to manager as needed.

•Develops close working relationships with other departmental team members, leaders and vendors to ensure consistency of work as well as overall department productivity. 

 •Provides technical assistance and campus-wide consultation for departments, faculty, and staff regarding interpreting services.  

•Maintains and evaluates data and reports to properly ensure correct scheduling, interpreter availability by languages, and any related topic.  

•Performs quality control analysis on interpretations performed by staff interpreters, and agency interpreters to ensure maximum quality in language access and responsiveness (timely arrivals).