Raleigh, North Carolina
Indianapolis, Indiana
Posted: 18-Dec-24
Location: Indianapolis, Indiana
Type: Full-time
Categories:
Internal Number: 2447034
Labcorp Drug Development, the world?s most comprehensive drug development company, dedicated to improving healthcare and improving lives. Our unique perspectives, built from decades of scientific expertise and precision delivery of the largest volume of drug development data in the world, along with our innovative technology solutions, help our clients identify new approaches and anticipate tomorrow?s challenges as they evolve.
Scheduled Shift: Tuesday-Saturday 12pm-8:30pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
We have an exciting opportunity for an Operations Supervisor I to join our Specimen Management/LPS team in Indianapolis, IN!
The Team Supervisor is responsible for the day-to-day coordination and supervision of the operations department to ensure the successful implementation of the Global Sample Management strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.
? Supervises the day-to-day operations of the team including but not limited to:
? Ensuring the development of a competent workforce to meet growth plans within budget.
? Supervising the workload balance.
? Ensuring the seamless integration of all sample management functions at the local site.
? Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
? Ensure the consistent implementation, use and review of SOPs.
? Monitor and track department activities and resources.
? Help and review new Service Requests (NSSO)
? Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
? Participate in the sample management tasks related to strategy, planning, budgeting and cross department issues.
? Ensure new processes are developed with global participation and implementation.
? Track, monitor, and report metrics in the agreed upon timelines.
? Instills a culture of continuous improvement, quality and productivity.
? Supervises staff including but not limited to:
? Coordinating and monitoring progress to ensure achievement of timelines and goals.
? Day-to-day supervision of individual team members.
? With management?s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
? Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.
? Monitor, track, manage and ensure resolution of all customer complaints, issues
? and concerns.
? Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
? Effective and timely adherence to management communications, meetings and procedures.
? Monitors expenses and communicates to Management budget variances.
? Ability to travel.
Minimum Years of Experience Required: 2 years
Description of Minimum Experience Required:
? At least 3 years applicable work experience.
? Strong detail orientation and presentation skills
? Able to work in a team as well as independently
? Dynamic attitude and ability to work under pressure
? Ability to take up challenges
? Organizational skills
? Ability to use several software packages i.e. Word, Excel, Access
Preferred Years of Experience Required: 3 years
Description of Preferred Experience Required:
? At least 3 years applicable work experience.
? Expert in the sample handling processes at the Labcorp Central Laboratory.
? Strong knowledge of Labcorp Sample Management processes and tools.
? Strong detail orientation and presentation skills.
? Able to work in a team as well as independently.
? Dynamic attitude and ability to work under pressure.
? Ability to take up challenges.
? Strong communication and organizational skills.
? Ability to use several software packages i.e. Word, Excel, Access.
? Trained and/or certified in Lean Six Sigma methodologies.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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