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Posted: 21-Dec-24
Location: Remote, Oregon
Categories:
Internal Number: R1018721
About St. Charles Health System:
St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.
What We Offer:
Competitive Salary
Comprehensive benefits including Medical, Dental, Vision for you and your immediate family
403b with up to 6% match on Retirement Contributions
Generous Earned Time Off
Growth Opportunities within Healthcare
Apply Now:Join our team of dedicated healthcare professionals at St. Charles Health System and make a difference in the lives of our patients.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Systems Administrator III
REPORTS TO POSITION: Manager of IT Infrastructure Services
DEPARTMENT: Information Technology
DATE LAST REVIEWED: July 2021
OUR VISION: Creating Americas healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The IT Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.
POSITION OVERVIEW: The Systems Administrator III at St. Charles Health Systemresearches, designs, develops operates and maintains Infrastructure services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard SCHS IT process methodology (such as ITIL and ITSM). This includes identification, development, and prioritization of Infrastructure services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed, applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. The Systems Administrator III works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Typical customers are SCHS end users and various functional areas such as Caregiver/Patient Care, Marketing, Finance, other business partners, and Epic Connect customers. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems projects of diverse complexity and scope.
Exercises independent judgment within generally defined policies and practices to identify and selects a solution.
Acts as an informed team or providing analysis of information and limited project input.
Follows established guidelines and interprets policies.
Evaluates unique circumstances and makes recommendations.
Ensures configuration management database entries are complete and accurate.
Performs basic analysis of functional or service requirements using fundamental understanding ofIT Business process or problems.
Independently implements end user or enterprise infrastructure /application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions.
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity.
Independently resolves some highly complex technical issues within a given technical area.
Identifies potential escalations and proactively alerts management, leads escalation through The IT Technology Director.
Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management.
Independently reviews, implements, and verifies highly complex and high-risk changes and solutions.
Mentors other team members.
Ensures configuration management database entries are complete and accurate.
Participates in on-call rotation, as required, and participates in after-hours escalation calls.
Supports the vision, mission, and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Bachelors degree in Information Technology, Business, or other technology discipline, or a combination of education and experience that will enable performance of the full scope of the position.
Preferred: Bachelors degree in Computer Science or higher.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Valid Oregon drivers license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites. Industry certification in specific discipline (MCSA, CCNA, CCA, VCP or AWS).
Preferred: Advanced industry certification in specific disciplines such as security, cloud, network, or infrastructure.
EXPERIENCE:
Required: Seven (7+) years of progressively responsible roles supporting systems in a medium-scale, multi-user, multi-application, multi-server Enterprise environment required. Strong Experience with infrastructure environments (e.g., operating system, security, network, voice, end user and server related applications).
Preferred: Healthcare experience. Understanding and working knowledge of business IT applications (e.g., EMR, EHR, HR, finance).
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
General
- Excellent verbal and written communications skills.
- Understanding and working knowledge of infrastructure environments (e.g., operating system, security, network, voice, end user and server related applications).
- Understanding and working knowledge of business IT applications (e.g., EMR, EHR, HR, finance).
- Experience with monitoring and reacting to system events and end user / business requests.
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Good initiative, problem solving, priority setting, and collaboration skills.
- Basic organizational and analytical skills.
- Storage/Server/Virtualization:
- Builds, installs and configures VMware ESX Server Clusters for our Virtual and Physical systems to support the 800+ Applications in multiple Data Centers (Includes DR considerations)
- Administration of VMware vSphere client, vCenter Server, VMware Configuration Manager and VMware Operations Manager.
- Virtual Networking (Distributed Virtual Switches, VM Kernel Ports) and TCP/IP networking, DNS, DHCP and LDAP
- Customizing guest operating system on Virtual Machines.
- System Administration-Managing Users, Groups, Roles and Access Permissions.
- Managing Tasks, Events and Alarms, Managing Application stack runs on VMWare, Windows /IIS Webservers, Linux/Unix.
- Installs, configures, and manages Microsoft server operating systems.
- Manages and maintains Microsoft Active Directory and group policies.
- Use of security best practice to secure Microsoft, Linux, and storage systems in compliance with company standards.
- Provides Tier 3 support, and Tier 1/2 as needed, to customers throughout the system.
End User Engineering
- Virtual Desktop Infrastructure Technology
- New Hardware testing and approval (laptops and desktop computers)
- Image development and testing
- Operating System, Drivers
- Baseline applications (packaging and insertion to image deployment.)
- Delivery system (SCCM, InTune, JAMF)
- Client Operating System Maintenance
- Active Directory
- Azure AD
- Provides Tier 3 support, and Tier 1/2 as needed, to customers throughout the system.
Citrix
- Implementation, management of Netscaler Load-balancing
- Sound knowledge of developing and maintaining XenApp, XenDesktop
- User Profile Services
- Managing networking protocols
- Knowledge of Imprivata Identity Governance and Single Sign-on
- Provides Tier 3 support, and Tier 1/2 as needed, to customers throughout the system.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
Variable (United States of America)Is Exempt Position?
YesJob Family:
ENGINEER INFORMATION TECHNOLOGYScheduled Days of the Week:
Monday-FridayShift Start & End Time:
There will be need for on-call work and work performed during maintenance hours.