General Summary

Work closely with end users, source data owners and customers to provide support and maintenance for the performance analytics applications. Accountable for overall system maintenance and functionality for assigned applications and reporting. Develop, maintain, and ensure information system meets the department's needs. Document fact finding results and make formal presentations of findings, recommendations, and specifications. Work is performed under limited supervision.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Ensure and improve the overall data quality and system utilization through auditing, evaluation and testing of system data and software.
• Complete routine data audits, data integrity, upgrades and timely and accurate data distribution for assigned reports and applications.
• Support system upgrades to ensure data integrity.
• Participate in user and data governance groups as assigned.
• Participate in strategic planning for improvements and management of assigned reports and applications.
• Analyze and reconcile discrepancies associated with the data and/or software to improve the downstream analyses done by the end users.
• Build and manage interfaces with source data and develops action plans for enhancing the managed applications and the appropriate interfaces.
• Work with end users to minimize disruptions and encourage full use of all systems; track workflow and deadlines related to managed systems and data.
• Develop and deliver basic and advanced end user training; support development of training opportunities and technical guides which inform and educate staff regarding the application.
• Serve as a liaison between source systems owners and end users; interpret and implement data and reporting.
• Prepare ad hoc reports and conduct feasibility studies to determine the appropriate solutions for proposed requirements to ensure maximum utilization of available resources.
• Provide customer support to end users, manage data, and support requests.
• Perform other duties as assigned.