Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. 

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. 

Responsibilities include, but are not limited to:

• Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
• Ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized
• Ensure endpoints follow standard security guidelines and safeguards
• Communicate effectively, both verbally and written to clients and peers
• Effectively apply escalation process within the guidelines of the TSD SLA
• May be required to participate in the weekly rotational after-hours on-call support.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 - $46.71 hourly.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.