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Patient Services Representative - Primary & Immediate Care (Century City)

UCLA

Details

Posted: 22-Dec-24

Location: Los Angeles, California

Categories:

Admin / Clerical

Internal Number: 145362062

Description

As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

acting as a liaison for the patients and physicians in the practice
assisting patients in accessing service within the health system
facilitating communication with referring physicians referring patients to appropriate resources
providing follow-up through telephone and EPIC/CareConnect

This clinic is open 365 days a week and offers extended hours.

Salary Range: $29.42 - $42.14 hourly

Qualifications

Required:

Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
Familiarity and knowledge of authorization process and managed care programs.
Knowledge of specific specialty practice and workflows.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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