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Posted: 23-Dec-24
Location: Durham, North Carolina
Categories:
Internal Number: 251888
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
DHIP Administrative Offices RTP - 4825 Creekstone Dr
JOB SUMMARY
We are seeking an Administrative Assistant in support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
JOB DUTIES AND RESPONSIBILITIES
- Supervise, provide education, and coordinate work for three or more designated staff to support GI subspecialties as the subject matter experts.
- Serve as principal source of information to direct staff including training of direct staff to support onboarding an continuing education.
- Facilitation and escalation process of schedule change requests (SCR).
- SCRs within 45 days are managed by the SA team.
- SCRs for 45 days or more are managed by the Duke Health Access Service Team (DHAS).
Collaboration in the monitoring of the following: MaestroCare pools, including P GI ACCESS COORDINATOR.
Advise supervisor as to the status of current activities and problems; make recommendations for solution to problems identified and execute solution autonomously.
- Provide input to performance appraisal process and the hiring and firing of staff.
- Provide backup Staff Assistant support when needed.
- Management of urgent endoscopy procedure requests sent to P GI ACCESS COORDINATORS. Including high-priority diagnoses requiring urgent scheduling within one month.
- Compile and manipulate data, summarize findings and write reports or portions of reports, inclusive of review and audit of the Staff Assistant monthly provider schedule audits.
- Management of specific patient requests by Gastroenterology (GI) providers to ensure exceptional care and prioritized access sent to P GI ACCESS COORDINATORS.
Management of provider block release/thaw process for endoscopy procedures, held slots, and outpatient clinic templates.
- Utilization of open clinic and endoscopy procedure templates for urgent patient referrals or provider requests for established patients.
- Ad Hock: Completion of special project assignments as developed by the GI Operational Leadership and assigned by management.
JOB ELIGIBILITY REQUIREMENTS
- High school education or equivalent.
- Two years of administrative support experience of increasing variety and/or complexity.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.