Virtual Nurse (Hybrid):

Hybrid Role includes both bedside shifts and virtual nursing shifts.

Work Schedule: 9A - 9:30P

A minimum of 3 years' experience as a Medical Surgical, Telemetry, or Oncology Nurse.

Under the supervision of the Nursing Director of Medical/Surgical Services and Nurse Manager, the Virtual Nurse will provide hybrid support to the front-line nursing care team, combining bedside care and virtual assistance to enhance patient outcomes. This role is essential for facilitating specific aspects of the admission, discharge, and education process for inpatients at UM SJMC, ensuring an efficient and safe transition of care throughout their hospital encounter. The position description reflects general responsibilities but may include other duties as required by operational needs.

PRIMARY RESPONSIBILITIES

1. Documentation Support: Provide virtual assistance with documentation for admissions and discharges.

1. Education and Training: Help bridge the gap between novice and experienced nurses by offering educational support and guidance.

1. Patient Experience: Enhance patient care and satisfaction through leadership rounding, collaborative communication with patients and families, and ensuring quality of care.

1. Interdisciplinary Collaboration: Foster relationships across different disciplines to support cohesive care delivery.

1. Patient Education: Complete and document patient education, including care plans related to hospitalization.

1. Virtual Care Assistance: Support front-line nurses by offering virtual expertise and guidance on patient care.

1. Compliance and Standards: Review clinical metrics and identify incomplete entries in the Electronic Medical Record (EMR) to ensure compliance with care standards.

1. Policy and Procedure Compliance: Support nurses in adhering to procedural and policy guidelines through secondary validation and educational support.

1. Customer Service: Improve service timeliness by interacting virtually with patients and families, allowing nurses to prioritize hands-on patient care.
2. Flexible Scheduling: Provide virtual and bedside support as required, adapting to the needs of the clinical environment.

This hybrid Virtual Nurse position requires flexibility, adaptability, and strong communication skills to effectively support patient care from both bedside and virtual platforms. By enhancing nursing support and promoting a seamless transition of care, the Virtual Nurse contributes significantly to the overall quality of patient care at UM SJMC.

Clinical Nurse II:

1. Competency in care of unit specific patient population; independently practices with solid knowledge and clinical skills; engaged in advancing own practice.
2. Serves as a clinical resource for others.
3. Applies and integrates evidence into practice
4. Functions effectively in roles specific to unit, such as arrest team for ICU, triage for ED, etc.
5. Collaborates with interdisciplinary team to plan and coordinate care; independently advocating for patient/family needs
6. Models practice consistent with unit operations to ensure safe, timely effective, efficient, equitable, patient centered care.