Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services
• Primarily via cold calling or answering an inbound Auto-Dialer
• Obtain information and perform data entry of Adherence barriers, Allergy history, medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications
•  Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources
• Maintain performance standards including weekly / monthly calls, production metrics and quality assurance
• Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Active Pharmacy Technician Licensure (RPhT) in the desired state of employment
• 1+ years of Pharmacy Technician experience 
• Must have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours.
• Must have access to install secure high-speed internet via cable/DSL at home 

Preferred Qualifications:

• National Pharmacy Technician Certification (CPhT)
• Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)
• Associate or bachelor’s degree • Call Center experience
• Advanced Certification(s)
• Experience delivering on business goals with focus on CMS STARs, HEDIS
• Working knowledge of Microsoft Excel, Word, Visio
• Trained in health literacy
• Exceptional Punctuality and Timeliness
• Advanced organizational skills & an attention for detail
• Ability to work in a rapidly changing environment

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green

About Optum

Connections working at Optum