Indianapolis, Indiana
Richmond, Virginia, Virginia
Dallas, Texas, Texas
Posted: 07-Jan-25
Location: Castle Rock, Colorado
Categories:
Internal Number: 24040299
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Days
Location: 2350 MEADOWS BLVD, Castle Rock, 80109
The role you’ll contribute:
The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for
installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required. This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required. This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.
The value you’ll bring to the team:
- Install consumer-based hardware and software on devices and operating systems.
- Provide detailed descriptions within ServiceNow tickets.
- Follow AIT standards for devices and software.
- Work with enterprise AIT technical and business support teams as required.
The expertise and experiences you’ll need to succeed:
Must have ONE of the following IT related certifications:
- CompTIA A
- CompTIA Network
- CompTIA Security
- Cisco CCNA
- ISC2 CC
- AWS Certified Cloud Practitioner
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.
