Clinical Manager AdventHealth Primary Care Waterford Lakes

All the benefits and perks you need for you and your family:

·       Benefits from Day One

·       Paid Days Off from Day One

·       Student Loan Repayment Program

·       Whole Person Wellbeing Resources

·       Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Full time; Monday – Friday 7:30am to 4:30pm

Location: 885 N Alafaya Trl, Orlando, 32828 

The community you will care for:

• AdventHealth Centra Care’s board-certified physicians provide adult and pediatric care when you need it.
• Our urgent care clinics are open 7 days a week and can treat a wide range of non-life-threatening conditions.
• We are equipped with x-ray, prescription, and lab services.
• Centra Care is the affordable alternative to the emergency room for urgent conditions like broken bones, infections, allergies, stomach problems and pediatric concerns.

The role you’ll contribute:

The Clinical Manager who under the general direction of the Director(s), has responsibility and accountability for directing all center activities. As needed, provides clinical support to patients based on their certification/license.   Directs activities related to all aspects of a walk-in medical center according to the philosophy, policies, procedures, and objectives of the hospital and units of responsibility.  Responsible for personnel, environmental control, assistance to physicians, equipment, and material control, supervising all activities within the center, and preparing and implementing an approved budget.  Coordinates operating activities with other departments as necessary may delegate responsibilities and duties to both professional and non-professional personnel.   Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.  This position actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Has a center volume over 15,000 annual visits.

The value you will bring to the team:

·       Demonstrates through behavior AdventHealth’s mission of “Extending the Healing Ministry of Christ” and core values of “Keep Me Safe”, “Own It”, “Make It Easy”, and “Love Me”.

·       Responsible for recruiting, staffing, orienting, training, disciplining, and evaluating personnel in accordance to personnel policy and employee relations laws.  Reviews employee time and attendance and monitors employee staffing, turnover, overtime, and absenteeism.   

·       Responsible for fiscal management of the center operation including development and implementation of annual budget, cost management and revenue generation, accounts payable, and daily financial practices.

·       Rounds with team members and patients to ensure the patient experience standards are upheld.

·       Maintains the safe and efficient operation of the center by monitoring work orders and equipment safety, overseeing vendors, and making appropriate recommendations for improving center.

·       Manages the center operating activities so that services are provided in a manner that meets all applicable regulatory licensure and accrediting regulations.  Maintains Quality Assurance Program to monitor and control department services

·       Investigates and responds appropriately to all complaints and takes effective corrective action and involves the appropriate parties as necessary.

·       Communicates with key corporate clients on a routine basis to monitor customer satisfaction.  Attends appropriate networking events.  Identifies business opportunities and initiates appropriate follow-up from Account Managers.

·       Responsible for various aspects of Accounts Receivable Management including updating staff on changes, monitoring claims, responding to correspondence requests and ensuring timely submission of reports.

·       Submits required reports. Identifies needs and opportunities and makes recommendations for change.  Implements problem-solving mechanisms in both routine and emergency situations.

·       Performs front desk duties, BAT, drug screens and if licensed – clinical support duties, within the appropriate license or certification, to ensure smooth operation of center and to reduce overtime expenses.

·       Maintains proficiency in registration, materials management and human resource panels in AdventHealth computer system.

·       Responsible for management of additional service lines including eCare, Employer Care, Kid’s Urgent Care and/or Primary Care.

The expertise and experiences you’ll need to succeed:

·       Comprehensive knowledge of general nursing/medical assistant practices (RN/LPN/MA)

OR

·       Comprehensive knowledge of general radiographic procedures (BMO/RT)

AND

·       Working knowledge of POC lab testing

·       Strong critical thinking skills

·       Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

·       Proficiency in the performance of basic math functions

·       Proficiency in Excel, Word and Outlook

·       Working knowledge of word processing, spreadsheet, and electronic mail software programs.

·       Aptitude for strong organizational skills  

·       Ability to work with people of various backgrounds.

·       High school diploma or equivalency

·       1 year of related work experience OR Graduate of an accredited Medical Assistant program with the completion of externship OR Graduate of a Licensed Practical Nurse program OR Graduate of a Registered Nurse program OR Graduate of a Basic X-ray Machine Operator program OR Graduate of a RT program OR 6 months relevant experience within an AdventHealth facility.

·       Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.

·       Continued maintenance BAT Certification after hire

·       Continued maintenance of Drug Screen Certification after hire

AND

• Must be currently certified and maintain certification by one of the following:

o   American Association of Medical Assistants (“AAMA”) for Certified Medical Assistants

o   American Medical Certification Association (“AMCA”) for Clinical Medical Assistant Certification

o   American Medical Technologists (“AMT”) for Registered Medical Assistant

o   National Association for Health Professionals (“NAHP”) for Nationally Registered Certified Medical Assistant

o   National Center for Competency Testing (“NCCT”) for National Certified Medical Assistant

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